Unlawful Charges on Telephone and Cellphone Bills

UNLAWFUL PHONE BILL CHARGES

Telephone and cellphone service providers often mislead consumers about the cost of a service, application or feature, and then stick unexpected, misleading, or unauthorized charges on consumers’ phone bills.

Examples of charges that may be unlawful, include:

⇒ Charges with vague purposes, such as a “service fee,” or

⇒ Charges without any explanation of the nature of the service, such as a “monthly fee.”

PROTECTIONS AGAINST UNLAWFUL CHARGES

The Federal Communication Commission requires that companies clearly describe each service for which customers have been billed. Companies must:

⇒ Clearly identify the service provider that is associated with each charge on a bill (for example, a bill issued by a local telephone company may include a charge issued by a long-distance company)

⇒ Clearly explain the consequences of non-payment of each type of charge. This rule prevents consumers from paying suspicious charges out of fear that their basic service may be cancelled

⇒ Include a toll-free number on the bill that customers can call to dispute charges

SEEK CONSULTATION

If you have unexpected or unexplained charges on your telephone or cellphone, contact us for a free consultation.